Term of Use

Wolja Digital

Last update: January 10, 2025

Wolja Digital (“the Company”, “Wolja Digital” “we”, “us”, “our”) is a consultancy service provider. Wolja Digital comprises a network of companies and independent entrepreneurs established in the Republic of Poland and Republic of Georgia. Wolja Digital is neither law firm (kancelaria prawna), nor tax advisory firm (doradca podatkowy) in the meaning of the legislation of Republic of Poland.

These Terms of Service (“Terms”) describe what terms and conditions are applicable regarding your use of the Website and during consultancy service provision.

Please read them carefully. The Terms comprises a legally binding agreement between Wolja Digital and you. If you do not agree with them, you cannot use the Website and our services.


1. General Terms

1.1. These Terms of Service constitute regulations as referred to in Article 8 of the Act on Providing Services by Electronic Means (Ustawa o świadczeniu usług drogą elektroniczną).

1.2. These Terms and Conditions specifically define:

  • rules for use of the Website,
  • terms and conditions for placement requests with us,
  • providing consultancy services by Wolja Digital.

 

1.3. Use of the Website is possible subject to meeting the following technical requirements necessary for interaction with the IT system:

  • possession of a PC computer or other device enabling use of the Service,
  • Internet access,
  • possession of appropriate software, including at least a web browser supporting CSS, JavaScript scripts and Cookies. Recommended browsers: Google
  • Chrome, Opera, Edge, Safari and Firefox.

 

1.4. When accessing the Website via tablet, phone or other mobile device, some Website functionalities may not work properly or may not work at all, and the use of certain electronic services provided within the Website may be impossible or hindered.

1.5. Users of the Website are prohibited from providing content of an unlawful nature, as well as making any interference with the content contained in the Website without our consent.

1.6. If You will have any questions regarding these Terms that need to be clarified before entering the service agreement, please, do not hesitate to contact Us for further information. You can do it by writing an email at: info@wolja.digital or by contacting us via Social Network and messenger contact details provided on the Website, or by mailing at our addresses.

1.7. You agree that you are at least 18 years old and have full civil capacity.

1.8. These Terms of Service are considered accepted by you upon either provision of the details for client’s onboarding, and/or making the advance payment under the invoice provided, and/or providing express consent by email, messengers or any other fixed means.

2. Service Order Processing

2.1. Order Placement. Clients may submit service requests through electronic communication channels, including email, messaging platforms, and other designated contact methods. Service requests are accepted in English, Russian, Belarusian, Ukrainian, Polish, or Georgian languages.

 

2.2. Service Scope. Our consultancy services include but are not limited to:

  • Verbal and written advisory services
  • Document and contract preparation
  • Third-party representation
  • Court proceedings representation
  • Government authority engagement
  • Commercial arbitration representation

We do not provide financial, investment or business development consultancy services.

 

2.3. Order Processing. Wolja Digital manager will contact you within 24 hours to discuss your request details. We may require additional information to fully understand your needs and objectives, potentially including video conference calls for comprehensive assessment.

 

2.4. Commercial Terms. Following request evaluation, we provide a commercial proposal outlining. Services may be charged through:

  • Fixed fee arrangements
  • Hourly rate billing
  • Monthly retainer payments
  • Custom financial arrangements as agreed

Additional Costs. Unless specifically agreed otherwise, quoted fees cover professional services exclusively, excluding Value Added Tax (VAT), Withholding Tax (WHT) applicable to client jurisdiction, Government fees and duties, Postal and courier charges, Notary services, Document translation costs.
Services are provided on a prepayment basis unless alternative arrangements are explicitly agreed upon.

 

2.5. Agreement Formation. Client’s acceptance of the commercial proposal constitutes agreement formation. Such acceptance may be expressed through electronic communication channels and serves as binding confirmation for contract purposes.

3. Service Delivery Terms

3.1. Client Identification and Due Diligence. Following service acceptance, Wolja Digital may request additional information about the paying entity for AML compliance under Polish legislation. Such information collection falls under Wolja Digital’s legitimate interest and contractual necessity, fully covered by our Privacy Policy.

3.2. Payment Structure and Invoicing. Upon receiving required information, Wolja Digital issues service invoices according to agreed terms. For phased payments without specified scheduling, payment is structured as equal monthly instalments over the service period. For undefined service periods, payment is divided into three equal instalments, each representing one-third of the total amount.

3.3. Payment Terms. Unless otherwise agreed, payment is due within 10 banking days from invoice receipt, processed in Euros via bank transfer to the designated account. Wolja Digital reserves the right to withhold service commencement until payment receipt.

3.4. Service Agreement Framework. Parties may execute separate service agreements which, when present, supersede these Terms of Service where contradictions exist. In the absence of separate agreements, the relationship is governed by these Terms of Service, commercial proposal and invoice contents.

3.5. Service Delivery and Acceptance. Service deliverables are provided through agreed channels, defaulting to email delivery absent specific arrangements. Clients maintain a 5-working-day period for raising objections following delivery. We do not accept extended objections delays. Any identified deficiencies are addressed promptly through remedial actions.

3.6. Performance Standards and Limitations. While Wolja Digital commits to best efforts in achieving desired outcomes, liability limitations apply in circumstances beyond quality control, including:

  • Legislative changes affecting outcome feasibility
  • Client-provided information inaccuracies or incompleteness
  • Extended client response delays
  • Force majeure events
  • Sanctions or restrictive measures implementation

Upon notification of such circumstances, payment obligations apply to services rendered and expenses incurred up to notification.

 

3.7. Quality Assurance and Refunds. In cases of service quality deficiencies not remedied within reasonable timeframes, Wolja Digital provides refunds for service fees. Additional expenses incurred during service provision remain non-refundable.

3.8. Separate Agreements. When parties execute distinct service agreements, such documents take precedence over these Terms of Service in cases of conflicting provisions. Absent such agreements, the relationship operates under these Terms of Service, integrating commercial proposals and invoice specifications.

4. Use of Website Guidelines

4.1. Our website and social media platforms serve as communication channels for sharing content, which should not be interpreted as professional advice unless explicitly specified. The company maintains clear boundaries regarding content interpretation and usage.

4.2. All website elements, published content, and social media accounts represent our intellectual property, safeguarded by comprehensive legal frameworks. Reproduction or utilisation of our materials requires explicit written authorisation, with exceptions defined by applicable intellectual property legislation.

4.3. Reproduction or misuse of site content without explicit authorization constitutes a violation of our terms. We safeguard our intellectual property through comprehensive legal frameworks and active monitoring.

4.4. External Link Disclaimer. Websites may contain hyperlinks to third-party platforms. We acknowledge no responsibility for external content, privacy practices, or operational functionality. Users are encouraged to independently review public documentation of linked websites to understand their specific terms and conditions.

4.5. Content Responsibility. While we strive to provide accurate and valuable information, users assume full responsibility for interpreting and applying shared content. Our publications are intended for informational purposes and should not be considered definitive guidance in legal, financial, or professional domains.

4.6. User Conduct and Site Usage. Our platform maintains strict standards for user interactions, emphasising integrity, legal compliance, and system protection. Users are prohibited from actions that compromise site security, intellectual property rights, or technical infrastructure.

4.7. Prohibited Conduct. Engaging in malicious activities such as introducing harmful software, performing denial-of-service attacks, or attempting unauthorized system access is strictly forbidden. Users must refrain from fraudulent representations, including impersonating other entities or creating deceptive content.

4.8. Customer Support Framework. Our support team provides technical assistance within defined operational parameters. Representatives respond to user inquiries within 24 business hours, addressing site-related challenges while maintaining clear boundaries of support scope.

4.9. Supplementary Agreements. Certain platform features may involve additional usage terms negotiated between users and the company, ensuring tailored interaction protocols for specific service dimensions.

4.10. Platform Usage Responsibilities. Users assume full responsibility for site interactions, ensuring compliance with terms and applicable laws. This includes managing access through personal internet connections and preventing violations by other users.

4.11. Liability Exclusions. The company disclaims liability for various potential risks associated with platform usage, including:

  • Content accuracy and completeness,
  • Linked website reliability,
  • Property damage,
  • Third-party conduct,
  • Unauthorized system access,
  • Service interruptions,
  • Malicious software transmission,
  • Platform-related financial losses

 

4.12. Indemnification. Users agree to defend and protect the company against claims arising from:

  • Platform usage
  • Content distribution
  • Terms of service violations

5. Confidentiality Commitment

5.1. Core Principle. Wolja Digital fundamentally values and protects client trust through comprehensive confidentiality measures. Our commitment extends to safeguarding all aspects of our professional relationship, including the very existence of our collaboration, client personal data, and all documentation exchanged during our engagement.

5.2. Information Protection. The scope of our confidentiality commitment encompasses all client interactions, communications, documentation, and data exchanges. This includes not only the materials directly provided by clients but also information obtained from third parties in the course of our service delivery. We maintain strict protocols for handling sensitive information, ensuring its protection throughout our engagement.

5.3. Reciprocal confidentiality forms the cornerstone of our professional relationship. Clients commit to maintaining strict confidentiality regarding all aspects of their engagement with Wolja Digital. This obligation encompasses our professional communications, methodologies, and internal practices.

5.4. Specifically, the following information is considered confidential: all communications and consultations, including preliminary discussions and draft documents, Financial arrangements and payment structures, Company organisational structure and operational methods, Professional backgrounds and personal data of our staff, Internal processes and consulting methodologies, Strategic recommendations and solution frameworks, Pricing structures and commercial terms, Technical infrastructure and communication systems, Client management approaches and service delivery methods, Training materials and knowledge-sharing resources.

5.5. Clients acknowledge that breach of these confidentiality provisions may result in significant commercial and reputational damage to our consulting practice.

5.6. Disclosure Framework. Confidential information sharing operates within carefully defined parameters. Such information may be accessed by Wolja Digital employees and contractors solely for service delivery purposes, with all parties bound by equivalent confidentiality obligations. Information disclosure may occur only when mandated by legal requirements, government authority demands, or in the context of dispute resolution between parties.

5.7. Marketing Communications. As part of our service commitment, we share informational materials about new publications, events, and industry developments. Wolja Digital is also authorized to use anonymized information about the project to strengthen its portfolio materials and participate in rankings. We respect client preferences regarding such communications, offering a straightforward opt-out mechanism via email notification. This ensures clients maintain control over their engagement with our educational and marketing content.

5.8. Data Management. Our data retention policy aligns with both operational necessities and regulatory requirements. Client information is maintained throughout the active service period and request processing timeline. Following the conclusion of our engagement, we retain relevant information for five years to comply with AML legislation and maintain appropriate business records. This retention period ensures both legal compliance and the ability to provide continued support for recurring clients. Client’s confidentiality obligation extends beyond the active engagement period and continues for 5 years, unless explicitly released by Wolja Digital or required by law.

6. Final Terms

6.1. Force Majeure Provisions. Due to extraordinary circumstances beyond reasonable control the Party may temporarily suspend executing its contractual obligations. Such events include but are not limited to:

  • Military conflicts,
  • Natural disasters,
  • Governmental regulatory changes,
  • Sanctions and other restrictive measures,
  • Epidemics and pandemics,
  • Infrastructure failures.

The Parties are not considered in violation of these Terms during the Force Majeure event being effective and are not liable for any delays upon submitting a Force Majeure notification to the other Party. If the Force Majeure is in force for more than 3-months period any Party may inform the other Party on termination of the contractual obligations. The Parties will conduct a reconciliation procedure and determine the state of reciprocal payments. Any services rendered and costs incurred prior to Force Majeure event occurred should be reimbursed to Wolja Digital.

6.2. Applicable law. These Terms are governed by the laws of the Republic of Poland.

6.3. Dispute resolution. All disputes and disagreements related to or connected to relations between you and Wolja Digital shall be initially settled by written and oral negotiations. You should use the following email for dispute resolution purposes: info@wolja.digital

6.4. Only in case we are not able to settle the dispute in 30 working days from the day we start negotiations, it shall be finally resolved by either the courts of the Republic of Poland, or by the way of arbitration in the Vilnius Court of Commercial Arbitration (VCCA) in accordance with its Rules of Arbitration by one arbitrator at sole choice of the Claimant.

6.5. The Parties agree that arbitration will be conducted in English language with the use of Arbis system, procedural correspondence may be submitted by electronic means by email, oral hearings are not mandatory and may be conducted with video conference systems.

6.6. A Client who is a Consumer has an additional option to pursue claims through out-of-court settlement by filing a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

6.7. Termination and amendments. These Terms shall remain in force until terminated by Wolja Digital. We may terminate these Terms at any time at its discretion without explaining the reasons for this decision.

6.8. Wolja Digital can change, delete and addend these Terms at any time. All new or changed terms shall become valid at the moment they are published. Wolja Digital will notify you about substantial changes to the Terms. This can be made by posting a notification on the Website or sending an e-mail (if appropriate). If you do not agree with the new Terms, you should stop using the Website.

6.9. These Terms of Service, Privacy Notice, any other notices and disclaimers on the Website, commercial proposals, invoices separate agreements constitute the entire agreement between you and Wolja Digital regarding your use of the Site.